Question 1

What is a credit, and how is it charged?

Accepted Answer

Credits work like currency on our platform and are used for video creation, generative models and across other features, not for downloading content. Generative models are priced differently, All models available at their original API pricing. You can use your credits however you like across the platform. We reserve the right to update credit costs at any time, without prior notice.

Heads up: Unused credits don't roll over to the next month.

Question 2

Am I charged for every generation?

Accepted Answer

Yes! Credits are charged for differently for video creation, generative models and other features as per their pricing.

Question 3

What happens if I upgrade, downgrade, or cancel my subscription?

Accepted Answer

If you upgrade to a higher plan, any unused credits from your previous plan will be rolled over to the new plan. If you downgrade or cancel your subscription, your subscription will remain active until the end of the current billing cycle. After that, your account will be downgraded to the Free plan and any unused paid credits will expire.

Question 4

What should I do if I run out of credits? Do you offer add-ons?

Accepted Answer

If you need more credits, you can upgrade your plan for a higher monthly limit or buy credit packs to generate more media without changing your current subscription. Purchased credits are added instantly and can be used across the platform.

Question 5

When do my credits reset, and do unused credits roll over?

Accepted Answer

Your credit allowance resets at the start of each billing cycle, which begins on the day you subscribed. Unused credits do not roll over, it resets at the start of each billing cycle.

Question 6

What is counted as a seat?

Accepted Answer

Any teammate you added in your Invideo workspace would be counted as a seat. Teammates are invited from Members page. [Learn more](https://help.invideo.io/en/articles/9382163-how-to-add-team-members).

Question 7

What payments do you support?

Accepted Answer

We accept Credit Card, Apple Pay, and Google Pay. Subscriptions are billed on a monthly or yearly basis starting from the day you subscribe.

Question 8

Do you offer Enterprise plans? / How can I contact the sales team?

Accepted Answer

Yes we do offer enterprise plans. For inquiries about choosing the right plan or creating a personalised package for your organisation, please reach out to our [sales team](https://invideo.io/enterprise).

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