Usage Policy

Last updated July 8, 2026

This Acceptable Use Policy (“AUP”) governs your access to and use of the Services. By accessing or using the Services, you agree to comply with this AUP. Any violation of this AUP constitutes a breach of the Terms of Service and may result in enforcement action under both this AUP and the Terms of Service.

Capitalised terms used but not defined in this AUP, including “Invideo”, “we”, “us”, “our” and “Services”, have the meanings given in our Terms of Service.

1. Introduction and Scope

1.1 This AUP is intended to promote lawful, responsible and ethical use of the Services, to protect Invideo, you and third parties from harm, and to preserve the security, integrity and availability of the Services.

1.2 This AUP applies to all use of the Services, including Inputs, uploads, scripts, prompts, recordings, content you submit and any Outputs generated by or through the Services. It also applies to all activity conducted through your account, whether by you or any person you permit to access your account.

1.3 If you are accessing the Services on behalf of an organisation or business, you are also responsible for ensuring that everyone you authorise to use the Services under your account complies with this AUP.

1.4 Our Child Safety Policy sets out in further detail our prohibitions on child sexual abuse and exploitation, how we detect violations, how we enforce, and how and to whom we report. Clause 2.1A of this AUP and our Child Safety Policy are to be read together. Where they conflict, the Child Safety Policy prevails.

2. Prohibited Content and Conduct

2.1 You shall not use the Services to create, upload, generate, store, transmit or distribute content that violates applicable law or is unlawful, prohibited under this AUP, or otherwise harmful, abusive or unsafe. This includes, without limitation, child sexual abuse material or content that sexualises, exploits or endangers minors (including synthetic or AI-generated depictions), non-consensual intimate imagery, content inciting or glorifying terrorism, extremism or organised crime, and serious threats of violence or harm against persons or property.

2.2 You shall not use the Services to perpetrate fraud, scams, phishing, identity theft or social-engineering schemes, or otherwise obtain money, data or access by deception. You shall not use the Services to generate or transmit altered, deceptive or false imagery/ video, or to misrepresent your or any person’s affiliation with, or endorsement by, another person or organisation where such conduct is intended to deceive or reasonably likely to mislead the relevant audience.

2.3 You shall not create deepfakes or other synthetic media that realistically impersonate a real individual, whether a public figure or a private person, in circumstances where such use is likely to mislead viewers. This prohibition applies regardless of whether the content is presented as parody, satire or commentary. No exception applies for parody or satire where a real individual’s biometric data or synthetic likeness is used without their consent.

2.4 You shall not use the Services to generate Outputs that infringe or misappropriate any third-party intellectual property rights. This includes using third-party content as User Content or Input, without a valid licence or other lawful permission, copying or repurposing works protected by copyright and disclosing trade secrets or confidential information without authorisation.

2.5 You shall not use the Services to orchestrate or materially assist campaigns intentionally designed to mislead the public by presenting information that Invideo reasonably determines is materially misleading or deceptive when presented as factual.

2.6 You shall not remove, disable or circumvent any watermarks, provenance signals or similar mechanisms embedded in, associated with, or delivered alongside the Services or Outputs that are designed to assist recipients in distinguishing synthetic or AI-generated content from human-generated content, or to verify provenance.

2.7 You shall not use the Services to generate or distribute pornographic or sexually explicit content, or to promote illegal or unlicensed gambling, controlled substances or other restricted goods or services in jurisdictions where such promotion is unlawful. Content that sexualises or depicts minors in any sexual context is strictly prohibited.

2.8 You shall not use the Services to create or distribute content that attacks, demeans, dehumanises or incites harm against any person or group on the basis of race, ethnicity, national origin, religion, caste, gender identity, sex, sexual orientation, disability, health status, age or immigration status, including through the use of slurs or dehumanising language directed at any such person or group.

2.9 You shall not use the Services to create or distribute content that harasses, intimidates, threatens, cyberstalks or bullies any individual or group, or that forms part of a coordinated campaign of targeted harassment against any person.

2.10 You shall not use the Services to create or distribute content that promotes, glorifies or provides instructions for self-harm or suicide. Content that provides mental health resources, suicide prevention information or support for those affected by these issues is not prohibited by this clause.

3. Technical Misuse, Security Violations and Competitive Abuse

3.1 You shall not attempt to interfere with the security, integrity or availability of the Services or related systems. Prohibited conduct includes introducing malware, viruses, worms, ransomware or other malicious code, launching or participating in denial-of-service attacks, probing or scanning the Services or related infrastructure for vulnerabilities other than as part of a mutually agreed penetration test, and attempting to bypass or disable authentication, access-controls, encryption, rate-limits or other technical protections implemented by Invideo, or engaging in prompt injection or other adversarial techniques intended to circumvent or degrade safety mechanisms in the Services.

3.2 You shall not reverse engineer, decompile, disassemble or otherwise attempt to derive the underlying source code, model parameters, training data, trade secrets or structural design of the Services.

3.3 You shall not use the Services or Outputs to develop, train, fine-tune or improve any competing AI or machine-learning models, products or services, nor to replicate key functionalities of the Services in a manner that is contrary to the legitimate interests of Invideo as set out in the Terms of Service.

3.4 You shall not use automated means to scrape, extract or bulk download content or data from the Services beyond what is permitted under the Terms of Service or your subscription plan. You shall not attempt to circumvent the usage limits, for example by creating multiple Accounts or using rotating credentials to avoid metering. Abusive consumption of compute or storage resources that materially degrades the performance or availability of the Services for others is prohibited.

4. Trade Controls and Sanctions

4.1 You shall not use the Services in or for the benefit of any country, organisation or individual subject to embargoes, sanctions or similar trade-control restrictions under applicable law, or in a manner that would cause Invideo to breach any export-control, sanctions or related obligations. You represent and warrant that you are not a person or entity designated on any sanctions list maintained by the United States, the European Union, the United Kingdom or the United Nations, and that you are not located in a country or territory subject to comprehensive sanctions.

5. Third-Party Services and Integrations

5.1 You may use the Services in conjunction with, or connect the Services to, certain third-party services, applications, platforms, plug-ins or integrations (“Third-Party Services”). You remain solely responsible for your compliance with the terms, policies and acceptable-use rules of such Third-Party Services. You shall ensure that any integration or interoperation with Third-Party Services does not compromise the security, integrity, performance or lawful operation of the Services.

5.2 Invideo does not control and is not responsible for Third-Party Services. To the maximum extent permitted by law, Invideo shall have no liability arising from your configuration or use of Third-Party Services in connection with the Services, and such use remains subject to this AUP and the Terms of Service.

6. Licensed Content and Stock Assets

6.1 Where you use any stock or Licensed Content made available through the Services, you shall ensure that the Output so generated does not infringe third-party intellectual property rights under applicable law and complies with all applicable licence terms governing such Licensed Content, as referenced in the Terms of Service.

6.2 Without prejudice to those terms, you shall not use Licensed Content to register or attempt to register trademarks, service marks, logos, trade dress, design marks, non-fungible tokens (NFTs) or similar proprietary rights, nor shall you use Licensed Content in a manner that falsely suggests that any actor, model, voice artist or other contributor personally endorses, uses or is affiliated with you or your products, or that would reasonably be likely to cause harm to their reputation or privacy, particularly in highly sensitive, defamatory, obscene, hateful, political or sexually explicit contexts.

6.3 You shall not remove, obscure or alter any watermarks, attribution notices or rights-management information associated with Licensed Content, except to the extent expressly permitted in the applicable licence terms.

6.4 All right, title and interest in Licensed Content shall remain with the applicable licensors, and your rights to use Outputs or designs incorporating Licensed Content shall at all times be subject to the applicable licence terms, as further set out in the Terms of Service.

7. Monitoring, Enforcement and Reporting

7.1 Invideo may monitor use of the Services (including by automated means) to detect, investigate and prevent violations of this AUP or the Terms of Service. Invideo may apply logging, watermarking, automated content filters and other reasonable technical and organisational measures for these purposes.

7.2 If Invideo reasonably determines that you or anyone accessing the Services through your account has violated this AUP, the Terms of Service or applicable laws, or that your use of the Services poses a credible risk of harm to Invideo, the Services, other users or third parties, Invideo may take one or more of the following actions, without prejudice to any other rights or remedies available to Invideo:

7.2.1 require you to cease or remedy the offending use and, where appropriate, remove, modify or disable access to offending content;

7.2.2 remove, disable or restrict access to specific content or functionalities;

7.2.3 temporarily suspend or throttle your access to some or all of the Services or your account;

7.2.4 terminate your account or subscription in accordance with the Terms of Service;

7.2.5 report suspected unlawful activities or content to relevant authorities and cooperate with law enforcement, regulators or other competent bodies as required or appropriate; and

7.2.6 for violations involving child sexual abuse material or non-consensual synthetic media, Invideo may immediately suspend or terminate your account without notice, a cure period, or an opportunity to appeal.

7.3 You shall promptly notify Invideo of any suspected violation of this AUP, including any malicious activity, security vulnerability, or other unlawful or harmful content discovered in connection with the Services. Reports from account holders may be submitted to support@invideo.io.

7.4 Third-party reports, including reports from individuals who are the subject of non-consensual use of their voice, face or likeness, parents or guardians reporting concerns relating to minors, or any other person who does not hold an Invideo account, may be submitted to support@invideo.io. You do not need an Invideo account to use this channel. Invideo will acknowledge receipt within five business days and investigate within fifteen business days. The reporter’s identity will be kept confidential except where disclosure is required by law or court order.

8. General Obligations

8.1 You shall use the Services only in accordance with the Terms of Service, including all applicable laws and applicable data protection laws.

8.2 The Services are designed for business, professional, creative and personal use. You shall use the Services for lawful purposes consistent with the Terms of Service and shall not use them primarily to cause harm to others.

8.3 You remain responsible for your use of the Services, including ensuring appropriate review of Outputs before relying on or distributing them, particularly in high-stakes contexts.

8.4 You shall maintain the confidentiality and security of your account credentials, passwords, API keys, tokens and similar means of access relating to the Services.

8.5 You shall notify Invideo without undue delay upon becoming aware of, or reasonably suspecting, any unauthorised access to your account, compromise of credentials, or misuse of the Services.

8.6 You are solely responsible for the legality, reliability and appropriateness of all Inputs, uploads and content you submit to or process via the Services. You shall ensure that such content is lawfully obtained and does not infringe any third-party rights, including intellectual property rights, contractual rights, confidentiality obligations or rights of privacy and publicity.

8.7 Where your content, Inputs or Outputs involve personal data or biometric data, you shall ensure that you have a valid legal basis and all required notices and consents under applicable data protection laws, and that such processing complies with our Privacy Policy, including any specific requirements relating to biometric data or sensitive personal data.

8.8 You acknowledge that the Services may generate synthetic or AI-assisted Outputs that are probabilistic in nature and may contain inaccuracies, hallucinations, bias or other errors. You shall not treat Outputs as inherently factual or authoritative, and shall verify and fact-check Outputs as appropriate for their intended use, especially where they will be relied upon by third parties or used in public communications.

8.9 In domains that directly affect individuals’ rights or access to essential services (including medical, legal, financial, insurance, employment and housing contexts), you shall not use the Services as the sole basis for decisions and shall ensure appropriate human oversight where required.

8.10 Where you deploy virtual agents or similar interfaces that use the Services to interact directly with other people, you shall ensure that such interfaces clearly disclose, at the outset of the interaction, that users are interacting with an AI-enabled system, where required by applicable law or relevant industry standards. You shall not design such interfaces in a manner that is intended to obscure or misrepresent the involvement of AI in the interaction or in the generation of content or responses.

8.11 In addition to the specific prohibitions and obligations set out above, you shall not use the Services in any manner likely to cause material harm to Invideo, its users, licensors, service providers or the public, or that materially undermines trust in AI-generated content or is clearly inconsistent with the intended use of the Services. Where a particular use is not expressly addressed in this AUP, you shall act in good faith and in a manner consistent with the principles, examples and objectives set out in this AUP and the Terms of Service.

8.12 You are solely responsible for reviewing, screening and clearing every Output before any use, reproduction, distribution, publication, export or commercialisation of that Output. This responsibility applies irrespective of the inputs, prompts or instructions used to generate the Output, and irrespective of whether any infringing, unlawful, defamatory or third-party protected element was specifically requested by you or arose from the operation, model architecture or default behaviour of the Services. Your use, reproduction, distribution, publication, export or commercialisation of any Output that infringes or misappropriates the intellectual property, privacy, publicity or other rights of any third party, or that is otherwise unlawful, constitutes a breach of this AUP. Invideo does not represent, warrant or guarantee that any Output is free from third-party intellectual property, privacy, publicity or other rights, and is not liable to you or any third party for any claim that an Output infringes such rights.

9. Updates to This AUP

9.1 Non-material changes to this AUP, such as formatting corrections, clarifications or legally required updates, take effect on posting at https://invideo.io/usage-policy/ without prior notice.

9.2 Invideo may revise this AUP from time to time to reflect changes in law, technology, its business or industry practice, or to address emerging risks. Material changes will be communicated to you via email at the address associated with your account and posted at https://invideo.io/usage-policy/, with at least thirty (30) days’ advance written notice.

9.3 If you are located in the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction where applicable consumer protection law requires affirmative consent to material changes, or if you are on a paid subscription plan, material changes to this AUP will take effect only when you affirmatively accept them (for example, by clicking an in-product notice). If you do not accept a material change, you may terminate your subscription before the change takes effect.

9.4 For all other users, your continued use of the Services after the effective date of a material change constitutes your acceptance of the updated AUP. If you object to a material change, you may stop using the Services and, where applicable, terminate your subscription in accordance with the Terms of Service.

9.5 Invideo may implement changes to this AUP immediately without notice if required by applicable law, necessary to prevent serious harm or abuse of the Services, or necessary to address security vulnerabilities.

10. Contact

Questions about this AUP or reports of suspected violations may be directed to the channels below:

10.1 Account holder reports and general questions: support@invideo.io

10.2 Third-party and non-account-holder reports: support@invideo.io