How does someone in need find a doctor they’re looking for? Chances are they search online, ask their friends for recommendations or visit a hospital and ask to be put in touch with the expert. But what if they searched and your name never came up?
In the ideal world, setting up your practice and delivering excellent care would’ve been enough to get the word about your services and patients would find you automatically. But in the real world, you need to promote your practice if you want to be visible. This is where marketing comes in.
And as daunting as that word seems, don’t worry, we’ve done the legwork and prepared an extensive guide on how you can start marketing your medical practice so that you can grow your business while providing the best patient care.
Here’s what we’ll cover:
A. Why is marketing important for doctors today?
B. 19 best ways to market your medical practice
Let’s begin!
A. Why is marketing important for doctors today?
As a doctor, with several things on your plate, marketing may not be your top-most priority. But in today’s world, the first interaction someone has with your practice is most likely a result of what they see in the media—online or offline.
So, it becomes imperative for you as a medical professional to wear an entrepreneurial hat and market your services because that’s what can help you stand out among the 700K+ healthcare companies in this highly competitive field.
The only thing to keep in mind is that marketing for doctors isn’t about reckless promotion and cha-ching. Instead, ethics, transparency, and providing honest and valuable information to patients should be at the center of your marketing efforts. The goal is to help your potential and current patients get to know, like, and trust you.
Pro Tip: One of the best ways to build trust and an instant connection with someone who has not personally interacted with you before is to speak to them through a video. A short clip introducing yourself (on your website or social channels) can go a long way in helping you build a connect with people. Thankfully, you don’t have to spend hours on making videos—you can do that easily using a tool like InVideo that allows you to create videos quickly and easily even if you’ve never done it before.
While videos are one way to market your services and one that we’ll explore in greater detail through the course of the blog, let’s start with some other effective ways to market your medical practice to attract new patients and strengthen relations with your current ones.
B. 19 Best Ways To Market Your Medical Practice
When it comes to marketing for doctors, there’s a variety of strategies you can use to reach existing and new patients and build awareness for your practice. We’ve grouped them into sections based on the primary purpose they help solve. Let’s dive in!
Section 1: Optimizing your web presence
When the Internet is the most frequently used source of health information and more than 70% of people search for health information online, having a strong online presence is a must as a healthcare professional.
Of course, the internet is vast, and you cannot be everywhere! Which is why you need to focus on the essentials – creating a web presence in a way that it allows for patients and people in your area to find you easily and quickly if they were to do a google search. Here’s everything you need to do to ensure that:
1. Complete your Google my business page
One of the best ways to put the word out about your medical practice is to set up a business profile on Google. If you already have one, we’d still suggest reading through this entire point so you know how to optimize your page and reap its benefits fully.
A Google business profile is the first result that shows up when someone searches for your name on Google. So, it’s a great way to give anyone interested all the necessary information about your practice like where you’re located, what you specialize in, what are your work hours, how people have reviewed your services, and more. You can even share your contact information and any important links you want to lead people to here.
This helps put your practice in front of people in the area looking for a service or type of treatment you offer. And if you optimize your profile completely, you also stand a chance to show up in the first three search results on Google (Google 3-pack), helping you spread the word farther and wider.
Google currently shows three listings (the 3-Pack) on the first page of search results.
You can get started with Google My Business by following this guide and getting your account verified. Setting up an account isn’t difficult—it’s the optimization bit that requires time and attention. Make sure to complete your profile and add all the relevant information including:
- Your name, address, phone (NAP)
- A short description with relevant keywords
- The categories that describe your business
- Directions
- Business hours
- Clean, professional-looking photos of your clinic.
- Also, respond to any questions people leave on your page.
Additionally, you can even add videos up to 30-sec long to your Google Business profile. You can use this as an opportunity to showcase videos of your clinic, talk to your patients directly, and even share testimonials from existing patients. All you need to do is sign up for a free account on InVideo and use the thousands of templates there to create your short videos within minutes even if you’ve never edited a video before.
Here’s a template you can use to showcase your patients’ testimonials. Simply ask some of them you have a rapport with, if they can share either a written or video review and turn that into a compelling video for anyone who comes to your profile.
2. Create and optimize your medical practice website
Whether patients find out about you from their friends, family, your socials, or Google Business profile, they’re still likely to go to your website to assess if you’re the right fit for them.
A professional-looking medical practice website can help you create an excellent first impression and build credibility. But simply creating a website isn’t enough—you also need to look into aspects like search engine optimization (SEO) and improving the user experience so that you actually show up on the first page when someone is searching for you.
Here’s what you need to keep in mind:
- Make sure your website clearly conveys who you are, what you do and offer, what you specialize in, your qualifications and experience, and contact details. Remember, transparency is critical when it comes to marketing for doctors.
- Add content around your practice and patients on your website. We’ll explore starting a blog later (Point 8), but even if not a blog, your website should still contain content around your procedures, treatments, and answers to patient FAQs.
This will help potential patients understand your process and your practice better while giving you a chance to showcase your expertise and use the keywords you want to rank for.
For instance, Dr. Kelly Morales here has a separate page for each of her services where she addresses common patient questions.
- To ensure your website stands a chance of appearing in search results, make sure to use keywords you want to show up for in your content —but without stuffing.
Watch this short video to understand how you can use SEO better for your healthcare business:
Taking Kelly’s example again, she’s used “gynecology” and “San Antonio” in her title, meta description, and other sections of her website. This helps Google understand what she does and who her audience is, thus showing her website in relevant searches.
- Remember to not just use keywords related to your profession and specialization but also those related to your locality.
“Near me” searches have increased by a massive volume over the years. And boosting your local SEO—by using your city/area/locality name or its name + a medical keyword—can help the search engine present your website when people in or around your area search for the services you offer.
- Use testimonials from your past or current patients to build trust, credibility, and highlight your strengths to your website visitors.
While written testimonials work well, engaging video testimonials can make people stay on your website for longer, which can help boost your website’s ranking. So, you’ll kill two birds with one stone! You can ask your patients to record a video testimonial and then edit it to your taste on InVideo. Or, simply turn your written testimonials into videos by customizing one of its many eye-catching templates.
- Besides these points, making your website mobile-friendly and up-to-speed can also help enhance its ranking in Google, improving your practice’s discoverability and helping you reach more potential patients.
Once you’ve got these basics right, you can also add appointment-booking features to your website. Even a simple form like this suffices:
When your website is up and running and optimized, make sure to add it to your Google Business profile and the online directories where you sign up (next point) to optimize your profiles further.
3. Hop on online directories
When you run a Google search for doctors—whether for specialized professionals or those near you—you’d notice that many online medical directories also show up in the results.
Creating accounts on these websites, like Zocdoc, Healthgrades, Vitals, RateMDs, or Yelp, is a solid way to market your practice, increase your visibility online, and help the right patients find you.
To understand where to create accounts, you can check which sites your competitors are on or ask your patients which ones they commonly use to find doctors.
When creating profiles on these directories and review sites, make sure to keep details like your name, phone, address (down to where you place the hyphen in your address), qualifications, and display picture uniform across all platforms.
This will help prevent confusion and make the process of reaching out to you smoother. Moreover, consistent information across platforms can also assure Google that the details you mentioned are accurate and your business legit, increasing the chances of your Google Business profile ranking higher.
Here too, solid reviews and ratings can help bolster your online reputation and convince patients about your expertise and work.
Lastly, don’t follow a “set-it-and-forget-it” strategy with these websites. Keep a tab on them—check the reviews you’re getting, respond to both the negative and positive ones courteously, and update your profiles if you make a switch, so your patients get only the latest information.
4. Leverage customer testimonials & reviews
The above points highlight the importance of another strategy that can help you build credibility and grow your business - soliciting reviews and testimonials.
90% of patients use online reviews to evaluate physicians, while 71% say online reviews are their very first step in finding a doctor. The message is clear - success stories or testimonials highlighting your expertise and how you took care of patients can give new patients the assurance and confidence they need to come to you.
And having little to no reviews (or having only negative ones) could be costing you clients and business. So, it’s time to change that—and the process is fairly simple.
Simply ask your current or former clients to leave reviews for you on sites like Vitals and RateMDs—wherever you have a profile. Apart from these third-party sites, you can also collect testimonials yourself by asking your happy clients for written testimonials. You can then feature them on your social media, website, or newsletters to build credibility.
Make sure to seek a patient’s permission before using their testimonial and stay HIPAA-compliant—so, don’t reveal their personal information, including their name, without consent.
While written testimonials are superb, there’s nothing better than a satisfied patient coming in front of the camera and talking about their story and the care they received under you to build a personal connection. This testimonial proves the same:
Even if it’s not possible to get your patients on camera, you can still leverage video testimonials to market your practice. Just turn your written testimonials into compelling videos using one of InVideo’s templates. Pick the template you like, customize it by adding your text and branding, and you’ll be done.
Section 2: Enhancing patient communication
Marketing isn’t just about having a website or optimized Google Business page. Communicating with, educating, and staying in touch with your existing and potential patients is also a way to promote your services subtly and stay top-of-mind. Here’s how you can do that:
5. Use the power of social media
Social media marketing for doctors is an excellent way to connect with and educate your audience and can help build trust, and recall value.
Your social media handles also appear in search results when someone looks up your name. This can further help establish credibility, as seeing quality content on your feeds can enhance patients’ confidence in your work.
To implement this strategy, you can start with platforms like Facebook (create a Business Page), Twitter, and Instagram to share health tips with your audience, the latest medical news or updates, and your opinions on them.
For instance, Dr. Mona here is a pediatrician who uses Instagram to share tips and pieces of advice with new mothers—often in the form of fun and engaging reels.
Doing live streams on Facebook or Instagram to interact with your audience, address their questions, and give advice are also great ideas. You can even get some colleagues or other doctors on board and host interviews to provide helpful information to viewers like Mona did here: