Payments, Invoices and Errors
This page covers accepted payment methods, where to find your invoices, and how to resolve common payment errors.
What payment methods are supported?
We accept Credit Card, Apple Pay, and Google Pay. Subscriptions are billed on a monthly or yearly basis starting from the day you subscribe.
Invoicing for Enterprise plans is handled separately — reach out to our sales team for terms.
Where can I find my invoices?
After purchasing or renewing a subscription, an invoice will be emailed to you. If you do not see it in your inbox, check your spam folder. Invoices are sent under "Invideo INC" or "Invideo Innovation" on a monthly or yearly basis, depending on your subscription.
Common payment errors
| Error | What it means | What to do |
|---|---|---|
| Card declined | Your bank declined the charge (insufficient funds, fraud check, or expired card) | Check with your bank, or try a different card |
| 3D Secure failed | The bank's extra verification step didn't complete | Retry the payment and approve the verification prompt from your bank |
| Incorrect CVC | The 3-digit code on the back of the card didn't match | Re-enter the CVC and try again |
| Address mismatch | The billing address doesn't match the one on file with your bank | Update the billing address to match what your bank has |
| Currency not supported | Your card issuer doesn't support the billing currency | Try a different card or contact support |
If your error persists, contact support at support@invideo.io with a screenshot of the error and the payment method used.
In-app purchases (iOS and Android)
If you subscribed through the iOS App Store or Google Play Store:
- Billing and renewals are handled by Apple/Google
- Cancellation must be done through the App Store/Play Store
- Refund requests must be submitted to Apple/Google directly
iOS:Settings > [Your Name] > Subscriptions > invideo > Cancel
Android:Google Play Store > Menu > Subscriptions > invideo > Cancel
Failed renewal
If a renewal payment fails, we'll retry a few times over the following days. If it still fails, your account is downgraded to the Free plan and any unused paid credits expire. Re-subscribe any time to restore access.