Extra Credits

Extra credits is a pre-paid balance you can use to keep working when your plan's monthly credits run out. This page covers turning it on, buying credits, auto-reload, and controlling your spending.

What is Extra Credits?

Extra credits lets you continue using invideo seamlessly after using up your plan's monthly credit allowance. Instead of being blocked when you hit your limit, generations draw from a pre-paid Extra Credits balance and you keep working without interruption.

How extra credits works

You buy credits — manually, or set up auto-reload to top up automatically.
Your plan credits are always used first. Generations draw from your extra credits balance only once they run out.
The balance belongs to the workspace, so everyone in it draws from the same pool.
An optional monthly credit limit caps how much each person can spend per billing cycle.
You can pause your own spending any time to fall back to the standard "out of credits" behavior.

Note: Extra credits are charged separately from your paid invideo subscription and appear as additional charges on your bill.

Turning on Extra Credits

A workspace owner or admin turns on extra credits for a paid invideo workspace:

Open Settings → Usage in your invideo account.
In the Extra credits section, switch the Extra credits toggle on.
Confirm with Turn on.

Turning on extra credits is permanent for the workspace — it can't be switched off for everyone later. Each person can still pause their own spending and set a monthly credit limit.

Making your first extra credits purchase also turns the feature on.

Buying extra credits

Open Settings → Subscriptions and find the Extra credits section.
Click Buy extra credits.
Pick an amount or enter a custom one (minimum $5). The screen shows how many credits you get, your discount and the total before you pay.
Confirm the purchase. It is charged to the payment method on file, and the credits are added to your balance immediately.

Any member of the workspace can buy extra credits. Purchases appear in Settings → Subscriptions → Invoices.

Volume discounts

Larger purchases are discounted, and the discount grows with the size of the purchase. The discount lowers what you pay; you still receive the full credit value.

Discounted purchases can be capped per billing cycle. The cap applies per purchase, all or nothing: a purchase that fits in what is left of the allowance is fully discounted, and one that doesn't fit is charged at full price. Purchases that never earned a discount don't use the allowance, and it resets with your billing cycle.

Discount rates can differ between accounts. The purchase screen shows your exact discount before you pay.

Auto-reload

Auto-reload tops up your balance automatically when it dips below a threshold, so you don't get interrupted mid-generation. It's off by default, and only workspace owners and admins can set it up.

You choose the balance that triggers a reload (default and minimum: 200 credits) and the amount to add each time (minimum: 500 credits).
When your balance drops below the threshold, the payment method on file is charged for the reload amount and the credits are added.
Reloads appear in Settings → Subscriptions → Invoices.

To turn auto-reload on:

Go to Settings → Subscriptions → Extra credits and open Credits auto-reload.
Set the threshold and the reload amount.
Click Turn on.

If a reload payment fails or needs your bank's confirmation, auto-reload stops until that payment is resolved. Buying credits manually keeps you working in the meantime.

Setting spending controls

Two ways to stay in control of how much you spend on Extra Credits.

Monthly credit limit

Caps how many extra credits a person can spend each billing cycle. It's set per person: you can set your own, and owners and admins can set it for others.
Default: Unlimited. Change it any time with Adjust limit in Settings → Usage.
Resets at the start of each billing cycle.
When spending hits the limit, further generations that need Extra Credits are blocked until your next billing cycle or until the limit is raised.
The limit caps spending, not buying — manual purchases and auto-reload still add credits to the balance.

Choose Set to unlimited to remove the cap — only the balance then limits spending. Setting the limit to 0 credits stops extra credit spending entirely.

With no limit, auto-reload can keep firing as long as credits are being used — make sure your reload amount is what you really want to spend.

Pausing your Extra Credits

Temporarily stop drawing from the balance without losing any of it.

Switch the Extra credits toggle off in Settings → Usage.
Pausing applies only to you — other members keep using the balance.
The balance stays, and credits can still be bought while you're paused.
When your plan credits run out, your AI generations are blocked instead of drawing from Extra Credits.
Switch the toggle back on any time to resume.

How long do purchased credits last?

12 months from the purchase date.
They don't reset with your billing cycle.
They can only be used while the workspace is on a paid plan.

If you cancel your subscription, your balance can't be used on the Free plan, and starting a new subscription later clears credits bought before it. Use the balance before cancelling.

Frequently asked questions

Can I turn Extra Credits off after enabling it?

Not for the whole workspace — turning it on is permanent. You can pause your own spending by switching the Extra credits toggle off in Settings → Usage: your AI generations then fall back to the standard "out of credits" behavior when your plan credits run out. Owners and admins can also set a member's monthly credit limit to 0.

Why is my Extra Credits balance not being used?

Extra credits are used only after your plan credits run out. If those are exhausted, check that your Extra credits toggle is on, that you haven't hit your monthly credit limit, and that the workspace balance isn't empty.

Can I get a refund for unused credits if I cancel?

No, Extra Credits are non-refundable. Use the balance before cancelling.

What happens to my credits if I cancel my subscription?

Your balance can't be used on the Free plan, and starting a new subscription later clears credits bought before it. Use the balance before cancelling.

For anything not covered here, contact support at support@invideo.io.